Which type of Splunk support includes online case submission?

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Base support is designed to provide foundational assistance to Splunk customers, including online case submission. This support tier allows users to submit their support cases through a web portal, enabling easier access to help when encountering issues or needing guidance regarding the Splunk platform.

Community support typically involves the use of forums and user groups where Splunk users can share knowledge and troubleshoot issues collaboratively. While beneficial, it does not include official case submission through a support portal.

Standard support marks a step up from base support and generally offers more comprehensive services, including enhanced response times, but the base level already allows for online ticket submissions.

Premium support takes it even further, providing additional benefits such as dedicated support resources and faster response times. However, the ability to submit cases online is already encompassed within the base support offering.

Therefore, because the question specifically asks about the inclusion of online case submission, base support is the accurate choice.

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