Which of the following is NOT a value driver for IT Operations?

In the context of IT Operations, value drivers are those elements that enhance efficiency, effectiveness, and overall performance in managing IT services and infrastructure. The correct choice of increased costs stands out as it contradicts the fundamental goal of IT Operations, which is to optimize performance while minimizing expenses.

IT Operations aims to achieve greater value through mechanisms like better detection of issues, faster investigation processes, and quicker root cause analysis. All these practice enhancements contribute to streamlining operations, reducing downtime, and ultimately leading to cost savings for a business. In contrast, increased costs would impede these goals, suggesting inefficiencies or escalated operational challenges rather than improvements, thus making it a non-value driver.