What type of view do customers require across Business and IT?

A 360-degree view is essential for customers as it provides a holistic perspective that encompasses all aspects of their business and IT operations. This approach combines data from various domains, including customer interactions, performance metrics, operational processes, and more, allowing organizations to gain deep insights into their performance and challenges.

By having a 360-degree view, businesses can effectively identify opportunities for improvement, streamline operations, and enhance customer experiences. It fosters a cohesive understanding that aligns business goals with IT capabilities, facilitating informed decision-making and strategic planning. The inception of such a comprehensive analysis ensures that no critical data point is overlooked, leading to better outcomes.

In contrast, other views, such as standard or 720-degree, may not encompass the depth and breadth necessary for a full understanding of the interplay between business and IT, and while a comprehensive view might be close, it does not fully convey the interconnected nature of all elements at play.