What is one of the primary use cases for IT Service Intelligence (ITSI)?

Service Insights is a primary use case for IT Service Intelligence (ITSI) because ITSI is designed to provide visibility and insights into the performance and health of services within an organization. It uses machine learning algorithms and data analytics to correlate various data sources, allowing IT teams to get a consolidated view of service health, detect anomalies, and understand the impact of incidents on business operations. This capability enables organizations to proactively manage their services, optimize performance, and improve overall service levels.

In contrast, the other options either focus on aspects outside of ITSI's primary scope or do not align with its main functionalities. For instance, while data security is essential, it is more of a concern for dedicated security tools rather than being a direct focus of ITSI. Infrastructure management and application development are also vital parts of IT operations, but they are more about managing hardware resources and software creation, respectively, rather than analyzing and deriving insights about service performance and health, which is the core strength of IT Service Intelligence.