What is a major "Pain" point for service insights?

A major pain point for service insights is indeed the lack of an end-to-end view of infrastructure. This limitation can hinder an organization’s ability to effectively monitor and manage its services, as it prevents teams from seeing how various components of their infrastructure interact and affect overall service performance. Without this comprehensive view, it becomes difficult to diagnose issues, allocate resources efficiently, and ensure optimal service delivery.

In the context of service insights, having a holistic perspective allows for better decision-making and more proactive management of services. Organizations may struggle with identifying the root causes of problems or optimizing their response to incidents when they cannot see the entire infrastructure and its dependencies. This ultimately impacts the effectiveness of their service management and contributes to longer resolution times and lower customer satisfaction.