What additional features are included in Splunk Base support?

Splunk Base support includes a variety of features designed to assist users in maximizing their use of the Splunk platform. Among the provided options, response time targets are a key aspect of support. These targets outline the expected response times for different levels of support incidents that customers may encounter, ensuring they have clarity about the timelines they can expect when seeking assistance. This is crucial for organizations that rely on timely resolutions to maintain their operational efficiency.

Moreover, options such as direct access to advanced support, Splat API documentation, and customer success managers may pertain to other tiers of support or specific service features. However, that does not diminish the relevance of response time targets in providing a clear understanding of how support is structured and what customers can anticipate in terms of service delivery. Understanding these timeframes is essential for organizations to plan and prioritize their operations effectively.